Política de reembolso

Refund & Return Policy — PawCure

Last updated: September 29, 2026

At PawCure, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will do our best to assist you.

15-Day Return Policy

You may request a return within 15 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which it was received, unused, undamaged, and in its original packaging when applicable. Proof of purchase or your order number may be required.

To request a return, please contact us before sending any product back. Products returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and provide your order number along with clear photos or videos showing the issue.

Once the issue has been reviewed and verified, we may offer an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable consumer protection laws.

Non-Returnable Items

For hygiene and safety reasons, products that have been used on a pet may not be eligible for return unless they are defective.

We also cannot accept returns for products that have been damaged through misuse, improper handling, normal wear and tear, or failure to follow the product instructions.

This does not affect any rights you may have under applicable consumer protection laws.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, when separately charged, are generally non-refundable unless required by applicable law or the return is due to an error on our part.

Late or Missing Refunds

If an approved refund does not appear in your account, please first check with your bank, credit card company, or payment provider, as processing times can vary.

If you have done so and still have not received your refund, please contact us.

Contact

For questions regarding returns or refunds, please contact:

PawCure
Website: pawcure.store
Email: davidperimedia@gmail.com
Location: Colón, Panamá